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Protection
Planiprêt and its mortgage brokers are regulated by the Autorité des marchés financiers (AMF), under the law on the distribution of financial products and services (LDPSF). Our mandate is to support the client in the search for a mortgage product suited to their needs. We offer our services with professionalism and discretion.
Autorité des marchés financiers ( AMF)
You will find in this section the legal notices published by Planiprêt concerning its website, its trademark and its jurisdiction.
Legal Notices
Clients who wish to file a complaint with Planiprêt must send their complaint to our head office by calling administration at 1-877-491-5574 and asking to speak with the President and Chief Operating Officer, Gilles Bouillon, or by email at gbouillon@planipret.com. For this reason, we invite customers to make their complaint in writing, by sending us a letter or email, whenever possible. If they have difficulty putting it in writing, they can let us know and we will assist them through the process. For reasons of confidentiality, we will only render communications directly to the customer or the person expressly authorized, in writing, by the client.
To understand our full policy on the treatment of complaints, please click here.
In addition to receiving the information, you will have access to our calculators, our rates and our contact information.
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